This privacy policy is to provide details as to how we ensure your data is protected in a way which complies with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and any other relevant legislation.
Definitions and Interpretation
In this website privacy policy:
- ‘We’ refers to York Soft Play Hire, www.yorksoftplayhire.co.uk and it’s representatives.
- ‘Us’ refers to York Soft Play Hire, www.yorksoftplayhire.co.uk and it’s representatives.
- ‘You’ refers to our customers and any visitors to our website.
Responsibility for your data
The company owner and data protection officer is Gillian Dixon. Gillian is responsible for making sure that your data is stored and processed safely. If you have any questions please do not hesitate to contact the individual named above via our contact us page.
Changes to our privacy policy
We may change this policy by updating this page, you should check this page from time to time to ensure that you are happy with any changes.
To Our Individual Clients
Your privacy is important to us, and maintaining your trust and confidence is one of our highest priorities. We respect your right to keep your personal information confidential and understand your desire to avoid unwanted solicitations.
This privacy policy sets out how we use and protect any information that you give to us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We only store or process data which you have given directly to us and which we need to run our business.
How we collect information
We obtain information about you in a number of ways, for example when you contact us via a contact form on our website, email us directly, when you send us your feedback or when you call us. Other information we collect when you browse our site may include your IP address and device type which is done automatically through the use of Cookies.
What we collect
We may collect the following information:
- Your name
- Contact information including email address and telephone number
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Providing you with a quotation
- We may use the information to improve our products and services
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail
- We may use the information to customise the website according to your interests
Your data will be kept for how long?
It is possible that we might need to keep your personal information for up to seven years after you were a customer of ours, this would be for tax and insurance purposes. After this time your data will be deleted, unless you have ‘opted in’ to receive further communications from us.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Google Analytics
We also use cookies to help us improve the website’s usability and for marketing purposes. We may also use cookies to identify which pages are being used. This helps us analyse data about web-page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
For this purpose we use Google Analytics. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at www.google.com/privacypolicy.html.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you contact us over a social media platform such as Facebook, that platform may keep a copy of your messages and your details.
At anytime you have the right to request details on any data we may store about you. We are happy to send a copy of your data to the email address you entered when you made contact with us.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect. If you were previously a customer of ours, we might need to hold onto some of your data for tax or insurance reasons. Otherwise we will happily comply with your request as best we can.
Your consent
By using our website you consent to our privacy policy.